Terms of Service

1. Acceptance of These Terms

These Terms of Service ("Terms") govern your use of Apex Rust (the "Store") and any kit, package, item, rank, subscription, or gift card you purchase through it (together, "Products"). By placing an order you agree to these Terms in full. If you don't agree with them, please don't use the Store.

2. Eligibility

You must be able to form a legally binding contract to buy from us. If you are under 18, you may only purchase with the involvement and consent of a parent or guardian, using a payment method they have authorised you to use. We reserve the right to refuse or cancel an order where we reasonably believe this condition hasn't been met.

3. Nature of Products

Everything sold on the Store is a virtual, digital item or service delivered to your linked Rust account (identified by your SteamID64) or, for gift cards, as a redeemable code. Products have no monetary value outside the game, cannot be exchanged for cash, and are not transferable between accounts. We may add, remove, rebalance, or discontinue Products at any time — this doesn't affect anything already delivered to you.

4. Orders & Delivery

One-time purchases are delivered automatically to your server account shortly after payment is confirmed — usually within seconds, occasionally longer if the game server is restarting or temporarily unreachable, in which case delivery is retried automatically. If a purchase hasn't arrived within a reasonable time, contact us (see Section 10) with your order confirmation before doing anything else, including opening a dispute with your bank — most delivery delays are resolved quickly once we're aware of them.

You are responsible for providing an accurate SteamID64 at checkout. We are not liable for items delivered to the wrong account because an incorrect SteamID64 was entered, though we'll always try to help resolve it where reasonably possible.

5. Pricing & Payment

All prices are shown in GBP (£) inclusive of any applicable tax unless stated otherwise. Payment is processed securely by Stripe; we never see or store your full card details. We reserve the right to change prices at any time — changes don't affect orders already placed.

6. Subscriptions & Recurring Billing

Subscription Products (recurring ranks or kits) bill automatically on a monthly cycle through Stripe until cancelled. You can cancel at any time from your Account page — cancelling stops future billing and revokes the associated in-game perk, but does not itself refund the current billing period. If a renewal payment fails, your subscription may move to a "past due" state and access may be affected until payment succeeds or the subscription is cancelled.

7. Refunds & Chargeback Policy

Because Products are delivered digitally and (for one-time purchases) irreversibly to your account, all sales are generally final. We will consider a refund where:

• You were charged twice for the same order (duplicate payment);
• A Product was not delivered within a reasonable time after payment and our support team was unable to resolve the delivery issue; or
• Your payment method was used to purchase without your authorisation, reported to us promptly.

To request a refund on one of these grounds, contact us at admin@apexrust.co.uk or via Discord with your order details before contacting your bank or Stripe directly — this lets us investigate and resolve genuine issues quickly.

Refund requests and chargebacks filed for any other reason — including but not limited to change of mind, buyer's remorse, dissatisfaction with in-game balance or content you received exactly as described, or disputing a charge without contacting us first — are not valid grounds for a refund. Filing a chargeback or payment dispute for an order where the Product was correctly delivered as described is treated as fraudulent misuse of the Store and will result in an immediate and permanent ban from the server and forfeiture of any Products, ranks, or balances associated with your account, in addition to us contesting the dispute with the payment processor and retaining evidence of delivery. This policy exists to protect the Store and the wider community from payment fraud, and is applied consistently regardless of order size.

Gift card balances are non-refundable once purchased but do not expire.

8. Account Standing & Bans

Access to the Store and to purchased Products is conditional on compliance with these Terms and the Rust server's own rules. We may suspend or permanently ban an account from the Store and/or the server, and revoke associated Products without refund, in cases including but not limited to: fraudulent chargebacks (Section 7), payment fraud, abuse of gift cards or promotions, or exploiting bugs in the Store or delivery system for unauthorised gain.

9. Service Availability

We aim to keep the Store and the Rust server available at all times but don't guarantee uninterrupted access — maintenance, host outages, or factors outside our control can cause temporary downtime. We're not liable for losses caused by such downtime, though delivery of paid Products is always retried until successful.

10. Contact

Questions about these Terms, an order, or a refund request should go to admin@apexrust.co.uk or our Discord server.

11. Changes to These Terms & Governing Law

We may update these Terms from time to time; the "Last updated" date above reflects the current version, and continued use of the Store after a change constitutes acceptance of it. These Terms are governed by the laws of England and Wales, and any dispute not resolved informally is subject to the exclusive jurisdiction of the courts of England and Wales.